Q:
How do I open an account?
A: We are a wholesale manufacturer. To open an account, please complete
our account application.
Q: How can I get a price quote?
A: Price quotes are available to customers with an AMCI account number.
Verbal quotes are not guaranteed; written quotes can be requested by
email.
Q: How long do frame orders take?
A: Most frames in our line take 4 to 6 weeks to produce.
Q: What information is needed when placing an order?
A: Please include the frame number, finish, and dimensions. The frame
number alone does not indicate the finish—some samples share a frame
number but differ in finish. Any special finish or carpentry requests
must be specified when placing the order.
Q: Can I email my order?
A: Yes, we prefer orders by email to help prevent errors and delays.
Phone orders are accepted, but we are not responsible for errors made
on phone orders. An email confirmation will always be sent for you to
review for accuracy.
Q: Can I customize the finish on my frame?
A: Yes. All our frames are handmade and can be customized to your
specifications. Finishes are interchangeable—if you like a finish on
one sample, we can apply it to any profile we make.
Q: Can I receive free corner samples?
A: Samples are costly to produce, so we cannot offer them for free.
However, you will receive a full credit for the sample cost when you
order a frame from that sample. If you order a frame directly through
our website, you may request the sample at no charge.
Q: How do I calculate the footage for a frame?
A: Add the two sides plus four times the width, then divide by six.
Round up to the next half foot.
Example: A 20" x 24" frame that is 3" wide = (20 + 24 + 12) ÷ 6
= 9.5 feet.
Q: What is your minimum footage for frame orders?
A: There is a 6-foot minimum charge on all frames.
Q: What is your oversize charge?
A: An oversize charge of 20% applies to orders over 18 running feet or
any dimension exceeding 66".
Q: Can you customize frame shapes or finishes?
A: Yes. Many profiles can be customized, and we can create entirely new
profiles to match a sample or drawing. All finishes are
interchangeable, and we can match handmade finishes if provided with a
sample.
Q: Do you offer rush service?
A: Rush service is available when our schedule allows. Most rush orders
ship overnight. Please note that rush and shipping charges are
non-refundable, even in cases of carrier delay.
Q: Will the frame finish match my corner sample?
A: We maintain consistent finishes, but minor variations are normal
with handmade work. Samples may age or develop patina over time. For
the closest match, we can email a shipping label so you can send us
your sample when ordering.
Q: Can I send a photo of my sample for finish matching?
A: For an exact match, we require the physical sample. Photos are not
sufficient in most cases.
Q: Can I order a custom mat or liner with my frame?
A: Yes, custom mats and liners are available with frame orders. Fabric
colors for linen and silk are shown in the following links:
Q: Can the rabbet on my frame be made deeper or wider?
A: We can increase the rabbet depth for an additional charge. Wider
rabbets can be made at no extra cost.
Q: What type of gold leaf do you use?
A: We use high-quality real gold leaf: 22k yellow or moon gold, 12k
white gold (silver), and 18k pale or lemon gold.
Q: Do your frames require special care?
A: Frames can be cleaned with a dry cloth or feather duster only. Do
not use any liquids, furniture polish, or treated cloths. Avoid placing
frames near radiators or outdoors.
Q: What is the Tinta Negra finish?
A: Tinta Negra is a black ink finish with red undertones, available in
three shades: Tinta Negra, Dark Tinta Negra, and Dutch finish.
Q: Can any frame be made into a floater for canvas?
A: Yes. We can add a custom floater to any frame. Pricing is listed on
the last page of our price list. Please specify the desired depth when
ordering.
Q: Are your prices available in framing software?
A: Yes. Our prices are available through all major framing software.
Customers with an AMCI account number can also request access to our
online pricing portal. We do not provide paper or PDF price lists.
C&J prices appear under the “AMCI” section of your software. Please
contact your software provider for setup instructions. AMCI is not
responsible for third-party software accuracy or technical issues.
Q: How do you ship frames?
A: Frames are shipped via UPS within size limits. Larger frames are
shipped through BTX Global and may require wooden crates at additional
cost.
Q: Can I use my own freight company?
A: Yes, but you are responsible for insurance coverage and any damage
claims.
Q: What is your credit policy?
A: We accept Visa or Mastercard. Net 10-day terms are available upon
approval of a completed credit application. First-time orders must be
paid by credit card. A 1.5% monthly finance charge applies to past-due
invoices over 30 days.
Q: Will I receive my
invoice by mail or with my frame?
A: Invoices are attached to the shipping box in a pouch. If the billing
and shipping addresses differ, invoices are sent by mail or email. You
may request a copy if your invoice is lost.